Introducing Rescue
The ultimate enterprise-grade remote support solution to empower your customer support agents, manage and scale your remote teams, and drive revenue growth.
The ultimate enterprise-grade remote support solution to empower your customer support agents, manage and scale your remote teams, and drive revenue growth.
Research by CCW Europe shows that only half of brands have a First Call Resolution (FCR) rate about 70%, with none exceeding 90%. Yet, an improved FCR can boost customer satisfaction (CSAT) and revenue.
Rescue's Live Lens provides mobile camera sharing technology for iOS and Android devices. With visual engagement technology, you can solve problems more rapidly and reduce on-site visits, which improves your customer experience and your bottom line.
Reliable, time-tested tech with nearly 20 years of experience and over one billion sessions helping businesses solve their IT challenges.
By deploying Rescue, Arise increased their FCR by 23 percent and reduced the number of repeat callers by 33 percent.
A Microsoft study finds that 85% of leaders are skeptical about employee productivity in a hybrid work environment. With a distributed workplace comes a great need for efficient remote IT support, however, this increase in caseload adds to the complexity of managing remote teams.
Gain visibility into your teams' performance with better reporting tools and streamlined team monitoring - all features Rescue provides.
Real-time performance metrics and customizable grouping allow trainers to oversee agent activities and jump in on sessions that are at risk.
With Rescue, Lenovo has been able to:
If your people can’t learn, they’ll leave. While call centers experience notoriously high annual turnover rates (around 30%), 76% of employees say they’d stay at their company longer with more learning & development support.
A McKinsey report finds that engaged and satisfied call center employees are:
Rescue's seamless integrations and time saving functionality like visual engagement and AI translation, allow agents to more quickly troubleshoot and resolve customer issues regardless of their device, OS or even language. With the right tools, you can speed up onboarding and ramp up new team members to tackle even the most complex problems faster with greater confidence and accuracy.
With Rescue, customer satisfaction is the top priority. When utilizing our customer support solutions platform, users can expect:
Try Rescue today to capitalize on these benefits and supercharge your organization's customer support experience.
