Instilling an effective and comprehensive customer journey can be extremely nuanced. Ensuring that the overarching experience leads to bottom-line growth and cost reduction is even more difficult.

Nome completo

E-mail comercial

Para ter uma experiência otimizada, use seu e-mail corporativo.

Nome da empresa

Cargo

Número de telefone

Número de funcionários

País

Get the Gartner Report

Ao clicar no botão, você aceita a Política de privacidade da GoTo. Quero receber recursos e e-mails promocionais, incluindo pesquisas de mercado, materiais educativos e soluções que sejam pertinentes a este assunto. Estou ciente de que posso cancelar a assinatura a qualquer momento.

Prefiro não receber e-mails promocionais.

Thank you!

Download Report

You can find other Rescue resources on remote support, mobile support, interactive video and customer engagement.

Strategic Roadmap for Customer Service Journey Management

Instilling an effective and comprehensive customer journey can be extremely nuanced. Ensuring that the overarching experience leads to bottom-line growth and cost reduction is even more difficult.

Get complimentary access to the research to learn more about how to:

“Make the case to service teams, your CFO and cross-functional peers for the ongoing improvement of customer service journeys through a management discipline by highlighting the potential to improve business objectives related to growth, cost reduction and CX improvement.”
“Recruit customer journey managers to lead cross-channel, cross-functional teams that analyze, map, develop, and continuously improve service and support journeys.”
“Develop a roadmap for larger transformation by considering two elements: (1) investments in technology, channels and data capabilities, and (2) the potential to scale the journey management discipline to across0functional efforts spanning the end-to-end customer life cycle.”

Read the report to learn how, with the support of customer service and support leaders, this roadmap can drive continuous improvement across the entirety of the customer journey.

Gartner, 2024 Strategic Roadmap for Customer Service Journey Management, Christopher Sladdin, Daniel O’Sullivan, 13 September 2024