Improve your iOS Remote Support with the leading remote support tool

Cut down on support costs and create a better, smoother customer support experience with LogMeIn Rescue's remote support for iPhones and iPads

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Remote access for iPhone and iPad–from anywhere

Whether they’re on iPhone or iPad, Rescue’s remote access and support makes troubleshooting users’ devices super easy.

Connect with any iOS device (or Android device or Mac) and start troubleshooting in as little as 20 seconds.

With remote access, you can see what your end user is seeing, view important device information (such as memory usage, storage, and system information) and push configuration settings for areas like network, email and passcodes & restrictions – all remotely.

Remote support for iOS

LogMeIn Rescue remote support for iPhones and iPads gives you two options for connecting: chat and broadcast.

Broadcast sessions provide screen sharing functionality through the Broadcast feature on iOS. This lets technicians solve issues on the user's iOS device, outside of the Rescue app. Even when the app is sent to the background, the device screen is still transferred to the Rescue Technician Console for easy viewing.

Chat sessions allow you to co-browse pages using the browser built into the Rescue+Mobile app. You can collaborate in the moment to solve problems with whiteboarding and Laser Pointer and access device settings.

Why LogMeIn Rescue Remote Support for iPhone and iPad?

Cut costs and improve ROI

By improving first-call resolution and speeding up resolution times, Rescue customers have reported ROI up to 1000%.

Improve customer satisfaction

Help customers resolve issues quickly and painlessly. Faster resolution times mean happier customers, higher NPS scores and better business.

Boost agent productivity

By remotely accessing any iPhone or iPad and handling multiple support session simultaneously, agents can boost their productivity by up to 23%

What you can do with iPhone and iPad Remote Support with LogMeIn Rescue

Put the power of Rescue in your mobile app with our SDKs

Provide seamless in-app support

With our SDK, end users can get the same level of support – including sharing their screen and even their camera – without leaving your mobile app.

Save time (and effort) with remote diagnostics

Let Rescue do the hard work for you

Get a quick summary of processes, services, and settings and identify issues fast, without needing to dig around users’ devices.

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View screenshots of their iPhone or iPad

Solve problems faster with an up-close view

Let users take screenshots of their device and upload them directly to your technicians, who can then quickly identify the issue.

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Annotate and pinpoint solutions

Walk users through what’s happening

Draw live on users' screens to pinpoint what's gone wrong and easily guide them through solving problems on their end.

Chat with users anytime, anywhere

Keep everyone on the same page

Communicate with users seamlessly during mobile support sessions, right on their device – while still accessing the tools you need to troubleshoot and resolve issues.

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Co-browse on iOS and take over as you go

Let them show you what’s wrong with screensharing

Using the in-app browser, technicians and users can look at the same browser window together, simultaneously. Push URLs or enter text directly from your own device.

Get a front row view with Rescue Lens for iOS

Rescue Lens for iOS takes remote support even further: using the camera on your user’s iPhone or iPad, they can show exactly what they see on the other end, live. Help them troubleshoot the hardware and tech problems you can't always see on a screen, like printer problems or disconnected cables.

Flexible, dependable remote support–trusted by thousands of companies

Scalable

Connect to any device in the world in 20 seconds and scale from 1 to 25,000 licenses–perfect for businesses of any size.

Secure

All remote support sessions employ TLS 1.2 transport security with AES-256-bit encryption, ensuring every session is safe and secure.

Reliable

Cloud hosting and enterprise-grade infrastructure give Rescue world-class reliability and an uptime of 99.99+%.

See why our customers love Rescue

LogMeIn to the RESCUE!

Dec 6, 2021

LogMeIn Rescue stands victorious when it comes to remote support of customers across the world comparing to some other products because of how well it work across multiple platforms, providing a vast of different support...

Patryk KorbielSenior Technical LeadXuperInformation Technology & Services | 51-200 employees

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Rescue makes customer support easy

Sep 23, 2022

When we can connect with a user remotely, it allows them to feel like we are there to help and give us a better idea of what the issue they are dealing with.

Gabriel SneadEmployeeTriMed TechnologiesInformation Technology & Services | 51-200 employees

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Rescue to the Rescue!

Aug 31, 2022

Rescue also gives us the flexibility and security to allow equipment vendors to join our remote connection sessions when setting up new manufacturing machinery for the first time, or if a critical failure occurs that our...

Gregory KeeslingSr. Test EngineerUTECElectrical & Electronic Manufacturing | 10,001+ employees

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How LogMeIn Rescue has made our company better

Incentivized Review

Aug 15, 2019

The Rescue Agent is great for installing updates and being able to work on a remote computer without requiring the end user to be at their desk.

Matt Van WinkleOwnerMSV TechnologyComputer Software | 1-10 employees

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LogMeIn Rescue My Users

Incentivized Review

Nov 16, 2020

It is an easy tool to navigate and assist anywhere we are located.

Diane GannonSr. Systems TechnicianAir Vent, IncBuilding Materials | 1001-5000 employees

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LogMeIn to the Rescue

Incentivized Review

Apr 6, 2021

LogMeIn Rescue has the ability to remotely control and manage workstations and the ability to not require the other user to have to accept or be at the location to allow for ease of access troubleshooting.

Justin GiffinSr. Technical Support EngineerAccelaComputer Software | 201-500 employees

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Overall a decent program. Some things to be worked out.

Incentivized Review

Aug 25, 2020

It has been very helpful in the case of working with clients to address their technical support needs. It allows us to remote into their computers and get their software up and running.

Dianna FarrellTechnical Support EngineerSFREPComputer Software | 51-200 employees

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Easy to use for all parties!

Incentivized Review

Jun 25, 2020

LogMeIn Rescue has made my life so easy by allowing remote support to remain an option as we deployed employee work from home stations. We had to hastily deploy employees to work from home in the face of the COVID crisis...

Authenticated ReviewerTechnicianTelecommunications | 10,001+ employees

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Why LogMeIn is a great tool to use

Incentivized Review

Jun 25, 2020

ROI is massive, the tool is so cheap. When someone is working on a $3m presentation and I can get them fixed fast so they can deliver. , LogMeIn pays for itself in one fix session.

Authenticated ReviewerProfessionalOil & Energy | 51-200 employees

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LogMeIn Rescue is an easy to use, solid-performing product for remote management

Incentivized Review

Nov 18, 2019

This product allows us to service our customers more quickly and efficiently and get them back to seeing their customers faster.

Authenticated ReviewerC-Level ExecutiveWireless | 51-200 employees

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LogMeIn does the job

Incentivized Review

Nov 18, 2019

I provide most of my support remotely, with LogMeIn I can place a shortcut on the client's desktop and instruct them to open this shortcut to begin the process of troubleshooting their issue. After this, I just give them...

Authenticated ReviewerEmployeeBusiness Supplies and Equipment | 1-10 employees

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LogMeIn Rescue - Best remote tool I've ever used

Incentivized Review

Nov 14, 2019

LogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required).

Jonathan AyersDesktop Special Delivery (on-site at GE Salem)CompuComInformation Technology and Services | 10,001+ employees

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Try a better way to provide remote support iOS

Start a 14-day free trial of Rescue and level up your remote support for iOS devices. No credit cards. No commitments.

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