Get a live view of your end user's iPhone or Android mobile screen from anywhere, to see exactly what they're seeing. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions.
Quickly identify and address common mobile device issues on iPhone and Android from one central dashboard without the need to navigate the end user's device.
Available for Android.
Take over your end user’s device to perform tasks as if you were there in-person, or view their device to see what they see. And even browse side-by-side in the same window.
Remote Control Available for Android. Remote View Available for Android and iOS.
Save time in your mobile support session by pushing quick configurations, such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web shortcuts.
Available for Android and iOS (limited).
Pull diagnostic information from the mobile device for easier troubleshooting.
Available for Android and iOS.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Available for Android.
Communicate simply and transparently during a mobile support session while accessing the functionality you need to resolve issues fast, including:
Available for Android and iOS (limited).
