iOS Remote Support: Remotely Access iPhone & iPad

Remote access for iPhone and iPad–from anywhere

Whether they’re on iPhone or iPad, Rescue’s remote access and support makes troubleshooting users’ devices super easy.

Connect with any iOS device (or Android device or Mac) and start troubleshooting in as little as 20 seconds.

With remote access, you can see what your end user is seeing, view important device information (such as memory usage, storage, and system information) and push configuration settings for areas like network, email and passcodes & restrictions – all remotely.

Remote support for iOS

LogMeIn Rescue remote support for iPhones and iPads gives you two options for connecting: chat and broadcast.

Broadcast sessions provide screen sharing functionality through the Broadcast feature on iOS. This lets technicians solve issues on the user's iOS device, outside of the Rescue app. Even when the app is sent to the background, the device screen is still transferred to the Rescue Technician Console for easy viewing.

Chat sessions allow you to co-browse pages using the browser built into the Rescue+Mobile app. You can collaborate in the moment to solve problems with whiteboarding and Laser Pointer and access device settings.

Cut costs and improve ROI

By improving first-call resolution and speeding up resolution times, Rescue customers have reported ROI up to 1000%.

Improve customer satisfaction

Help customers resolve issues quickly and painlessly. Faster resolution times mean happier customers, higher NPS scores and better business.

Boost agent productivity

By remotely accessing any iPhone or iPad and handling multiple support session simultaneously, agents can boost their productivity by up to 23%

Put the power of Rescue in your mobile app with our SDKs

Provide seamless in-app support

With our SDK, end users can get the same level of support – including sharing their screen and even their camera – without leaving your mobile app.

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Save time (and effort) with remote diagnostics

Let Rescue do the hard work for you

Get a quick summary of processes, services, and settings and identify issues fast, without needing to dig around users’ devices.

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View screenshots of their iPhone or iPad

Solve problems faster with an up-close view

Let users take screenshots of their device and upload them directly to your technicians, who can then quickly identify the issue.

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Annotate and pinpoint solutions

Walk users through what’s happening

Draw live on users' screens to pinpoint what's gone wrong and easily guide them through solving problems on their end.

Co-browse on iOS and take over as you go

Let them show you what’s wrong with screensharing

Using the in-app browser, technicians and users can look at the same browser window together, simultaneously. Push URLs or enter text directly from your own device.

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Chat with users anytime, anywhere

Keep everyone on the same page

Communicate with users seamlessly during mobile support sessions, right on their device – while still accessing the tools you need to troubleshoot and resolve issues.

Get a front row view with Rescue Lens for iOS

Rescue Lens for iOS takes remote support even further: using the camera on your user’s iPhone or iPad, they can show exactly what they see on the other end, live. Help them troubleshoot the hardware and tech problems you can't always see on a screen, like printer problems or disconnected cables.

Scalable

Connect to any device in the world in 20 seconds and scale from 1 to 25,000 licenses–perfect for businesses of any size.

Secure

All remote support sessions employ TLS 1.2 transport security with AES-256-bit encryption, ensuring every session is safe and secure.

Reliable

Cloud hosting and enterprise-grade infrastructure give Rescue world-class reliability and an uptime of 99.99+%.