Remote Support for Android Devices

Cut costs and save

Rescue customers have reported up to 1000% ROI thanks to the convenience, power and flexibility of remote support.

Improve customer satisfaction

Help customers resolve issues quickly and painlessly. Happier customers means higher NPS scores and better business all around.

Increase agent productivity

With tools to handle multiple remote support sessions simultaneously and the ability to remote right into any users' Android or iOS phone, agents can boost their productivity by up to 23%.

Troubleshoot quickly with remote control for Android phones

Work as if you’re on-premise with remote access

Remotely control Android devices from your remote desktop and perform tasks as if you were using the device directly. For frequently performed tasks, you can save both time and sanity by letting scripts do the work.

Save time (and effort) with remote diagnostics and Click2Fix

Let Rescue do the hard work for you

Analyze and solve the most common issues with Android phones from one central dashboard, and then solve with just one click.

Manage up to 10 sessions at once

Be more efficient with multi-session handling

Help technician’s save time and support more users simultaneously by toggling between up to 10 sessions at once, while support processes run in the background. 

Annotate and pinpoint solutions in real-time

Show users what needs to be fixed with screensharing

Draw live on users's Android screens to pinpoint what's gone wrong and easily guide them through solving problems on their own.

Chat with users anytime, anywhere

Keep everyone on the same page with team chat

Communicate with users seamlessly during mobile support sessions, right on their Android device. Chat before starting the support session to qualify the level of support needed. All while still accessing the tools you need to troubleshoot and resolve issues.

Scalable

Connect to any Android device in the world in 20 seconds and scale from 1 to 25,000 licenses – perfect for shops of any size. 

Secure

All remote support sessions with Rescue employ real-time TLS 1.2 transport security with AES-256-bit encryption, so every one of your sessions is safe and secure.

Reliable

Rescue’s cloud-based platform built on enterprise-grade infrastructure allows it to deliver world-class security and reliability, with an uptime of 99.99+%.