Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.
Competitive Comparisons | Remote Support, Customer Service
In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.
With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.
When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.
This guide details each of these factors and provides a checklist for use as you reassess any current tools and work through your remote support solution selection.
Hear from IDC and how best-in-class organizations are recognizing the importance of shifting from transactional to engaging experiences that build trust and loyalty.
Theo Koufalias, Global Content Manager for Motorola, shares great insights that are applicable to all organizations as you continue to refine and develop your remote support strategies.
If your organization isn’t “Shifting-Left”, or reaching more resolutions in less time, you may be losing out on efficiency gains and cost-savings, not to mention delivering the best support possible to your end-users.
Businesses must accelerate their digital transformation strategies to quickly bring more in-person interactions online and close the distance gap with both customers and employees.
Adopting the right visual engagement technology is critical for brands focused on increasing customer trust and decreasing customer effort as their top CX goals.
Analyst Reports | Customer Service, Remote Support
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.
See how Zero Motorcycles is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs.
