Inspiro Remote Support Customer Story

Fordham University

Getting schooled in unique remote support challenges.

Customers
Inspiro

Getting schooled in unique remote support challenges.

Summary

LogMeIn Rescue delivered immediate and significant results for Fordham University.

I have numerous friends and colleagues who work at other BPOs, and when they ask me what we’re using, I always tell them about Rescue. I highly recommend Rescue — I can vouch for its performance. In a word, Rescue is excellent.

Elvin Elum IT Global/LOB Service Desk Senior Manager at Inspiro

Challenge

Among the most highly regarded universities in the country, Fordham University in New York serves more than 8,000 students in its undergraduate and graduate programs. To educate such a large student body, faculty and staff are provided with computers. Delivering support for these computers proved a challenge for the university.

Results

LogMeIn Rescue delivered immediate and significant results for Fordham University.

Fordham IT staff use Rescue to resolve about 40 percent of all desktop support incidents.
The IT team’s same-day resolution rate improved from 40 percent to 75 percent with Rescue.
Fordham IT now offers immediate responses, rather than a 1-3 day turnaround.

See for yourself

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