Stay a step ahead of threats with safety-first remote support

Bring the power of banking-grade security to your remote support. With proactive audits, increased security options for enterprises and regulated industries, and the highest security protocols available for remote support tools, Rescue ensures users and your business stay equally protected, no matter what.

Elevate your security with:

• Granular technician privileges and permission-based support to limit access based on role
• Customizable security measures to manage device access and help lock out malicious actors
• Control over where private data is stored and when it's deleted
• Detailed reporting and change tracking, giving you the insights to safeguard your account

Session Validation Measures

Get extra protection to ensure end users, technicians, and your organization are safe from malicious actors.

Need extra assurance? With optional enterprise security layers, you can take Rescue’s industry-leading security even farther. Now you can:

• Prevent malicious actors from getting access to user devices and systems using a self-hosted PIN page with PIN code validation.
• Block support actions to anyone outside your organization.
• Redirect users or techs immediately from malicious sites with allowed listed hosts.
• Keep technicians operating on the corporate network, and nowhere else using IP restrictions.

Enterprise Security Overview

Auditing & Reporting

Stay in compliance and on top of your helpdesk.

Record every session for auditing and compliance, and run the reports you need for full visibility into customer surveys, technician performance, login history, and session metrics.