Remote Device Support

Live Lens

Rescue Remote Support

. per seat / year

A remote support solution to service computers on-demand anywhere.

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*Options

Mobile Support Add-on

/month

Superior remote desktop and mobile device support for IT and customer care teams from simple remote support troubleshooting to sophisticated workflows.

Real-time monitoring & reporting
Screen sharing
Remote control
Diagnostics
File transfer
Unattended machine access
Customization & branding
Integrations, APIs & mobile SDK
Scripting
Live translation service
Agent collaboration
Desktop calling card
Custom & predefined support channels
Agent & administrator management
Top smartphone and tablet support*
SMS connection method*
Mobile device configuration*
Push various profiles and settings*
SDK for in-app support*
Linux support
Customizable permissions & controls
Single Sign-on & AD sync
Data residency & storage customization
Pin code validation

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Rescue Live Lens

Video-based support

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Rescue Live Lens is a standalone, zero-download, video-based support solution that allows IT and field service teams to seamlessly support equipment and environments remotely.

Supports iPhone, Android & Windows devices
Browser-based, no application to install
Annotations
VoIP audio
Session transfer
Agent notes
Snapshots
Session recording & reporting
Secure cloud architecture

The right remote support products to grow your company.

No setup fees. No guessing. Predictable pricing, always.