IT Support Software for Financial Industry

Bulletproof data security, made easy.

Help IT protect sensitive financial data – and your organization – by keeping threats out and technician permissions under control.

With features like SSO, AD Sync and entry point protection with pin code validation, IT administrators can easily secure logins and enable/disable technicians for better identity protection. System administrators can also choose between a multitude of settings to manage access – absolute control at the most granular level.

Set permissions globally or at the technician group with full-permission based controls like:

IP login and domain restrictions

Control over private data storage like chat records

Granular tech permissions to control in-session activity

Detailed reporting to see and track changes in admin settings

Stay audit-ready, effortlessly.

Navigate even the strictest financial regulations using remote IT software with integrated compliance capabilities.

With Rescue’s seamless compliance management features, IT administrators can enjoy award-winning enterprise remote support, without the stress (or cost) of violating information security and risk management standards.

Rescue ensures:

Compliance with regulatory standards like GDPR, PII, FINRA, & FACTA

Compliance with Service Organizational Controls (SOC 2, SOC 3)

Access to documentation like Disaster Recovery Assessments and Penetration Tests

Seamless integrations. Seamless support.

Effectively collaborate and work alongside existing workflows with remote IT support software for financial services.

In your industry, there’s no time for unscheduled downtime. Rescue works with the tools you already use in your IT ecosystem, so you can ensure seamless support and continuous uptime – even across different branches and satellite offices. What’s more, Rescue allows you to provide a consistent finance help desk experience with brand-customizable interface.

Provide consistent enterprise support around the clock with the help of:

Easy integrations with CRM software (Salesforce) and tools like Alchemy or Finastra

Easy, secure collaboration between teams and other agents with session transfer and agent collaboration

Multi-platform support – from desktop to mobile and Mac to Windows

Customizable support session entry points and forms with your branding

Reduce time & expenses

With quick and secure access to customer devices, along with features like Tech Collaboration and Session Transfer, technicians can solve issues faster than ever. The result? Reduced AHT and FCR rates, streamlined operations, improved customer satisfaction, and even lowered costs.

Easily consolidate

Stop juggling multiple (costly) remote support tools. With Rescue, you can effectively support office, remote, and hybrid workers – even troubleshoot client issues across digital branches, and websites/apps – all with the same tool. You can even remotely support physical devices like ATMs and teller machines.

Customer Service and Support - Rescue Live Guide

Superior uptime & reliability

Business never stops, and neither should your remote support tool. Rescue not only ensures their remote support is always available but also protects them/safeguards them. That means happier customers, happier employees, and much fewer headaches.

Request a Rescue Demo

Case Study: Ensuring effective remote support for a global organization

In the midst of the global work-from-home shift, global analytics service provider Evalueserve faced a critical question: How can we continue to provide secure support for a remote workforce?

See how Rescue transformed Evalueserve's operations – and actually increased customer satisfaction.

Stay Compliant and Secure with Advanced IT Support Software for Financial Services

See why Rescue’s remote IT solutions for the financial sector is unmatched when it comes to keeping sensitive data secure and ensuring seamless support and continuous uptime.