Simple
When customers and remote employees need help at home, they don't want to deal with long, frustrating phone calls or the hassle of downloading a mobile app, especially for one-time fixes. Live Lens removes these barriers to make it easy for customers and remote employees to use, and easy for your support teams to guide fixes.
Smartphone Camera Sharing
Agents can remotely view an iPhone, Android, or Windows camera to see and solve issues through a live video feed.
No Downloads
Rescue Live Lens is entirely browser-based. Customers and remote employees simply click to join a live video session without needing to download a mobile app onto their device.
Annotations
Support agents draw or place various annotations such as numbered arrows, text and auto shapes on the paused video feed to help explain the solution.
VoIP Audio
Built-in audio makes it easy to communicate while seamlessly resolving the problem.
Flashlight
Shine a light on the problem in dark environments to see details.
