Annotate
Show them what's going on.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Available for Android.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Available for Android.
With remote access for Android, you can transfer files and install or remove applications. You can also help users' solve problems live by pointing out their problems with live whiteboarding, laser pointer, and live chat.
Screen recording and screen capture let you share images with other technicians for help solving tough problems.
Supporting a range of devices? Now techs can more easily access and support Chromebooks with Android functionality.
Using the Rescue Android app, technicians can access remote control and mobile support, view Chromebook screens, as well as open and control Android apps. They can also view device-level insights like battery life, display, and Wi-Fi.
Take over your end user’s device to perform tasks as if you were there in-person, or view their device to see what they see. And even browse side-by-side in the same window.
Remote Control Available for Android. Remote View Available for Android and iOS.
Save time in your mobile support session by pushing quick configurations, such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web shortcuts.
Available for Android and iOS (limited).
Pull diagnostic information from the mobile device for easier troubleshooting.
Available for Android and iOS (limited).
Work as if you’re on-premise with remote access
Remotely control Android devices from your remote desktop and perform tasks as if you were using the device directly. For frequently performed tasks, you can save both time and sanity by letting scripts do the work.
Let Rescue do the hard work for you
Analyze and solve the most common issues with Android phones from one central dashboard, and then solve with just one click.
Be more efficient with multi-session handling
Help technician’s save time and support more users simultaneously by toggling between up to 10 sessions at once, while support processes run in the background.
Show users what needs to be fixed with screensharing
Draw live on users's Android screens to pinpoint what's gone wrong and easily guide them through solving problems on their own.
Keep everyone on the same page with team chat
Communicate with users seamlessly during mobile support sessions, right on their Android device. Chat before starting the support session to qualify the level of support needed. All while still accessing the tools you need to troubleshoot and resolve issues.
Connect to any Android device in the world in 20 seconds and scale from 1 to 25,000 licenses – perfect for shops of any size.
All remote support sessions with Rescue employ real-time TLS 1.2 transport security with AES-256-bit encryption, so every one of your sessions is safe and secure.
Rescue’s cloud-based platform built on enterprise-grade infrastructure allows it to deliver world-class security and reliability, with an uptime of 99.99+%.
