Annotate
Show them what's going on.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Available for Android.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Available for Android.
With remote support for Mac, you can remotely access users' Mac desktops and see what they see with screen sharing. Chat live with users to pinpoint problems. You can even save time with predefined replies, or push URLs directly from your own device.
By taking control of their Mac with remote control, you can better troubleshoot issues and see live, detailed system diagnostics that'll help you uncover problems.
Thanks to detailed session history and the ability to take notes live, you'll never forget anything important – and can pick up where you left off next time.
Take over your end user’s device to perform tasks as if you were there in-person, or view their device to see what they see. And even browse side-by-side in the same window.
Remote Control Available for Android. Remote View Available for Android and iOS.
Save time in your mobile support session by pushing quick configurations, such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web shortcuts.
Available for Android and iOS (limited).
Pull diagnostic information from the mobile device for easier troubleshooting.
Available for Android and iOS (limited).
Solve problems from anywhere with screen sharing
Use a remote desktop client to take over the user's Mac in real time. See what’s wrong and solve it right in their operating system with remote access software. Use scripts for frequently performed tasks to save both time and sanity.
Let Rescue do the hard work for you
Get a quick summary of processes, services, and applications to identify the issue fast — without needing to tediously dig around their Mac. You’ll save time and speed up resolutions.
Troubleshoot remote computers around the clock
Mass-deploy unattended access functionality on users' end devices, so your team can connect even when no user is present. Solve problems via remote control during user downtime and fix problems in real-time.
Create a more efficient help-desk
Help your team save time while supporting even more users, by toggling between up to 10 remote sessions at once in different windows. Support processes run in the background while you work.
Keep everyone on the same page
Communicate seamlessly with users during support sessions, right on their Mac – while still being able to access the troubleshooting tools you need.
Provide interruption-free support
Resolving issues usually requires a restart. With Rescue, you'll be instantly reconnected to their Mac after rebooting – even if their computer is currently unattended or in safe mode.
Communicate simply and transparently during a mobile support session while accessing the functionality you need to resolve issues fast, including:
Available for Android and iOS (limited).
Connect to any mobile device in the world in 20 seconds and scale from 1 to 25,000 licenses – perfect for shops of any size.
All remote support sessions with Rescue employ real-time TLS 1.2 transport security with AES-256-bit encryption, so every one of your sessions is safe and secure.
Rescue’s cloud-based platform built on enterprise-grade infrastructure allows it to deliver world-class security and reliability, with an uptime of 99.99+%.
