Secure Remote Support Software from LogMeIn Rescue

In a world this connected, there’s even more reason to stay on top of security efforts for your business and your users. Experience secure remote support completely free for 14 days.

No credit card required

Stay a step ahead of threats with safety-first remote support

Bring the power of banking-grade security to your remote support. With proactive audits, increased security options for enterprises and regulated industries, and the highest security protocols available for remote support tools, Rescue ensures users and your business stay equally protected, no matter what.

Elevate your security with:

  • Granular technician privileges and permission-based support to limit access based on role
  • Customizable security measures to manage device access and help lock out malicious actors
  • Control over where private data is stored and when it's deleted
  • Detailed reporting and change tracking, giving you the insights to safeguard your account
UI showing permission Control features checklist.

Permissions and Controls

Keep customers safe with granular privileges and permissions.

Keep the power to control access in your hands. With Rescue, you can use technician and admin permissions to customize your deployment around the level of access you want users to have. You can even add custom terms and conditions for users to accept before each session begins.

Rescue’s 40+ permission-based functions include:

  • Remote Control
  • Scripting
  • Screen Recording and Screenshot
  • File Transfer, System Information
  • Reboot & Reconnect
UI showing screen recording and IP restriction settings.

Session Validation Measures

Get extra protection to ensure end users, technicians, and your organization are safe from malicious actors.

Need extra assurance? With optional enterprise security layers, you can take Rescue’s industry-leading security even farther. Now you can:

  • Prevent malicious actors from getting access to user devices and systems using a self-hosted PIN page with PIN code validation.
  • Block support actions to anyone outside your organization.
  • Redirect users or techs immediately from malicious sites with allowed listed hosts.
  • Keep technicians operating on the corporate network, and nowhere else using IP restrictions.

Enterprise Security Overview

UI showing global settings for data storage.

Data residency & storage customization

Flexible options for data storage

Keep control over your data storage and retention policy. With Rescue, you can control where and how PII is stored – if stored at all – so you can experience complete data flexibility.

UI showing how to create a report.

Auditing & Reporting

Stay in compliance and on top of your helpdesk.

Record every session for auditing and compliance, and run the reports you need for full visibility into customer surveys, technician performance, login history, and session metrics.

Smart and Secure Remote Support

Make admins’ jobs easier with Active Directory (AD).

With secure user onboarding with AD, admins’ jobs are easier too. There’s just one pool of users to manage. Any user changes in AD are automatically synched to Rescue.

Add Technicians →

Simplify and secure your access.

Use SSO to securely log in to Rescue with the same identity used for other enterprise applications, saving time and frustration. Add another level of security with two-step verification, including time-based codes, one-tap prompts, and more.

Set up SSO →

Ensure secure communications

Stay secure with banking-grade end-to-end 256-bit Advanced Encryption Standard (AES) and TLS 1.2 transport security.

See how Secure Remote Support Software enhances user experience

LogMeIn Rescue stands victorious when it comes to remote support of customers across the world comparing to some other products because of how well it work across multiple platforms, providing a vast of different support... 

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When we can connect with a user remotely, it allows them to feel like we are there to help and give us a better idea of what the issue they are dealing with. 

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Rescue also gives us the flexibility and security to allow equipment vendors to join our remote connection sessions when setting up new manufacturing machinery for the first time, or if a critical failure occurs that our... 

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Incentivized Review
Aug 15, 2019

The Rescue Agent is great for installing updates and being able to work on a remote computer without requiring the end user to be at their desk. 

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Incentivized Review
Nov 16, 2020

It is an easy tool to navigate and assist anywhere we are located. 

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Incentivized Review
Apr 6, 2021

LogMeIn Rescue has the ability to remotely control and manage workstations and the ability to not require the other user to have to accept or be at the location to allow for ease of access troubleshooting. 

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It has been very helpful in the case of working with clients to address their technical support needs. It allows us to remote into their computers and get their software up and running. 

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Incentivized Review
Jun 25, 2020

LogMeIn Rescue has made my life so easy by allowing remote support to remain an option as we deployed employee work from home stations. We had to hastily deploy employees to work from home in the face of the COVID crisis... 

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Incentivized Review
Jun 25, 2020

ROI is massive, the tool is so cheap. When someone is working on a $3m presentation and I can get them fixed fast so they can deliver. , LogMeIn pays for itself in one fix session. 

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This product allows us to service our customers more quickly and efficiently and get them back to seeing their customers faster. 

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Incentivized Review
Nov 18, 2019

I provide most of my support remotely, with LogMeIn I can place a shortcut on the client's desktop and instruct them to open this shortcut to begin the process of troubleshooting their issue. After this, I just give them... 

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Incentivized Review
Nov 14, 2019

LogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required). 

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See for yourself.

Start a 14-day free trial of Rescue and gain remote access to computers, tablets, and phones today!

No credit card required