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Improve support efficiency and effectiveness with online help desk software that offers remote access to users' computers or mobile devices. With IT help desk software, help desk employees can take control of a user's device, diagnose issues firsthand, and provide real-time assistance, resulting in faster issue resolution and increased customer satisfaction. With Rescue you can quickly connect to any device and provide instant tech support, no matter the problem. With 20 years of experience, Rescue is the most reliable and time-tested support solution on the market.
Rescue offers comprehensive help desk software with multi-platform support and robust security features. Technicians can connect to users' devices worldwide, whether PC, Mac, iOS, Android, or Linux, ensuring seamless support experiences. With strong security measures in place, including permission-based access and TLS 1.1 transport security with AES-256-bit encryption, users' privacy and data integrity are safeguarded.
Permission-Based Access requires users to grant permission for technicians to access any function, ensuring privacy and security. And lightning-fast connection speeds help establish connections in as little as 20 seconds, enhancing efficiency and user experience.
Rescue Live Lens, an innovative feature of Rescue’s online help desk software, provides unparalleled support experiences by utilizing the camera on users' mobile devices so technicians can see a real-time video of the issues. Technicians can also leverage whiteboards tools to draw and annotate on the screen, making instructions clearer and more helpful. Live Lens enables support for any product, anywhere, enhancing the overall effectiveness of help desk support.
We simplify the process of allowing admins to efficiently monitor help desk health and technician performance through a user-friendly dashboard with key metrics such as average handling time, wait times, and session summaries.
Customize all aspects of the support experience – from PIN integrations to the chat window.
Rescue is tested, trusted, and relied on by businesses worldwide. With over one billion sessions since 2005, Rescue has a 99.99% uptime.
