Employees love to bring their own mobile devices to work. You know it. You’ve seen it. You’ve probably done it yourself.

And that’s a good thing. If using a smartphone or tablet they’re already familiar with helps employees be more productive, why wouldn’t you want them to have that option?  Of course, it does introduce challenges and complexities around for IT teams to provide support for these employees and their devices – especially when they’re remote.

Today’s employee expects first class support at work – the same support they would get at the Genius Bar in an Apple store. That’s the standard that IT support is now being held to.

To get a better idea of how the market at large is tackling the challenge of mobile support, we partnered with IDG to survey over 100 IT decision-makers in enterprises with more than 500 employees. The results show that there’s still a lot of progress to be made.  A quick snapshot of the results are below.

Want to learn more?  Checkout the full IDG survey report.