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When it comes to providing exceptional support to customers and end-users, desktop sharing software is essential. Desktop sharing solutions drive down the cost of providing support by reducing call handle times, resolving more issues on the first call and by allowing businesses to handle issues remotely rather than sending service technicians into the field. Bottom line, LogMeIn Rescue makes it easy to provide better, more cost-efficient support.
Compared to standard video conferencing software, Rescue is purpose built to provide both end users and technicians with a seamless customer support experience. Rescue doesn’t require end users to be present to receive remote support. And Rescue can help automate processes, allows for simultaneous work, and provides key insights into tech performance to help improve results over time.
Rescue is simple to use, easy to customize and flexible enough to serve the needs of both one-person IT shops and enterprise call centers with thousands of agents. Make it your own with powerful integrations, customizable workflows, and granular permission controls. And Rescue is relentlessly fast, too, enabling customer support agents to connect to any device in as little as 20 seconds.
Rescue’s desktop sharing software also provides:
Rescue has nearly 20 years of experience and over one billion support sessions helping businesses solve IT problems.
With unattended access and camera share you can provide ad-hoc on demand remote support anytime, anywhere. Get the flexibility to choose the right connection method for any situation.
Enable your tech support team to become magicians with tools that can be run without disruptive, time-consuming remote control such as remotely transferring files, pulling system info, rebooting machines, and running scripts.
