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Improve your customer support with remote computer access for laptops, tablets, and mobile phones. Other support methods, such as online meeting tools, require the end user to be present and support is limited to the end user’s level of admin rights. Remote computer access software transforms this process by allowing agents to take control of the customer's device, diagnose issues, transfer files, and execute fixes directly. Other benefits include:
Rescue provides seamless remote access for a variety of devices, ensuring support agents can connect to and service computers, tablets, and mobile phones across different operating systems. Whether it's PC, Mac, iOS, or Android, Rescue supports it all, making it the go-to solution for help desks and support centers.
Key advantages of multi-platform support include:
Rescue ensures secure and efficient remote assistance through advanced security features and user-friendly tools. Technicians can gain remote desktop access with user permission to perform detailed diagnostics, transfer necessary files, and communicate effectively, all while maintaining the highest security standards. Security features include:
Rescue enables technicians to complete tickets 50% faster, leading to significant productivity gains.
Reduced site visits save organizations significant amounts, as technicians can resolve issues remotely, making fewer or shorter visits.
Create a more seamless experience, reduce overhead, and improve workflows by connecting Rescue to other tools you are using day-to-day with out-of-the-box ticketing integrations like ServiceNow and Salesforce.
